Policies, Terms & Conditions

We want YOU to be thrilled with your purchase and experience with us at all times, so if you have any questions about any of our policies give us a call at 844-937-6258 and we will happily discuss your needs! 


Once an order is placed, please allow 24 hours to verify stock and shipping date. You will receive your shipping tracking number via email and delivery is typically within 5 business days.

EXCEPTION: Hagstrom parts; all Hagstrom parts ship out via Hagstrom's distributor in approximately one week.  All back ordered parts are at least an 8 week wait, in certain cases or special orders, much longer. For Hagstrom parts, you can always cancel your order for full refund at any point up until it ships out.  We do not control availability or ship date.  Shipping is a flat rate and included in order. 

All non-part shipments are done within the USA to the contiguous (lower 48) states with verified US addresses ONLY. All orders placed totaling over $150 or for 'pick-up' automatically qualify for FREE shipping; with the exception of parts, special orders and HyVibe installs.  Orders totaling less than $150 have shipping costs calculated based on discounted UPS or USPS rates and are shown prior to payment processing.     

Any damage deemed by shipping for any reason must be reported to us within 24 hours or, we will assume confirmation of it arriving perfectly. For shipping issues: we will issue a UPS return receipt to you to ship the item back within one week and issue full refund when we receive the item back. 


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The item is subject to return shipping charges and a 15% re-stocking fee. If your purchase was made via Shopify Pay Installments, then your return refund amount will be less the original processing fee. 

To complete your return, we require receipt of the originally purchased guitar back to us. Please do not send your purchase back to the manufacturer.

Reasons for us not accepting a return:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

All used items are sold "as is" and are not eligible for returns. 

Refunds (if applicable)
Once your return is received and inspected, shipping and restocking fees are received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.



Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We also use Facebook pixels for our own marketing ad purposes only. 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do not track
Please note that we do not currently alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. If you are a resident of California in the USA, please note that although our business is not mandated under CCPA/CPRA, we certainly respect your privacy and rights and will honor the aforementioned and will comply with any request.   

Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

The Site is not intended for individuals under the age of 18 to make purchases. 

Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at risupport@rockininstruments.com or by mail using the details provided below:

Rockin’ Instruments
Privacy Officer
Rockin’ Instruments, LLC, 78 Miles Road, Athol MA 01331, United States


SMS Text Policy

We comply with Telephone Consumer Protection Act and will never contact you via SMS text first from 844-937-6258 without consent.  Additionally, should you text us at 844-937-6258 first, your text will be considered opting-in consent for us to text back and we will text you a second (or double) consent message as follows:  Thanks for contacting Rockin’ Instruments! Please respond YES to consent to continue this text conversation, to continue the conversation (for support and/or logistics purposes) via SMS text messaging. You may opt out any any time by replying "STOP". Message and data rates may apply.



This website is operated by Rockin’ Instruments. Throughout the site, the terms “we”, “us” and “our” refer to Rockin’ Instruments. Rockin’ Instruments offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.